Privacy Policy

Effective Date: August 01, 2025

E Seva Point is a mobile application managed by Kalyan Biswas, a certified CSC VLE operating under the center name AADHAAE SEVA, in accordance with Indian laws. (Referred to as “E Seva Point”, “we”, “our”, or “us” in this document). We are committed to safeguarding your personal information and ensuring your privacy. Before using the E Seva Point app and its services (“our services”), we encourage you to read this Privacy Policy thoroughly to understand how we collect, use, and protect your data. By clicking “I Agree” or continuing to use our services, you acknowledge that you have read, understood, and accepted the terms outlined in this policy. If you do not agree with these terms, please do not use our services.

1. Who We Are

E Seva Point is managed by Kalyan Biswas, an authorized CSC VLE (Village Level Entrepreneur) with the center name AADHAAE SEVA. We are not a government body but provide support to citizens using public digital services uning digitalseva.csc.gov.in

At E Seva Point, our mission is to support individuals who may have limited digital knowledge or education, and who find it difficult to navigate online government services. With over 5 years of experience working with official portals, we understand how most government documentation systems work and how to avoid common mistakes.

Whether customers visit our office or contact us by phone, we provide full assistance in accessing and managing their documents and services. Here’s how we help:

• Required Documents: We provide a clear list of documents needed for each service.
• Time Estimates: We inform users how much time the process may take.
• Form Submission: We help apply for new documents and guide users through official verification steps.
• Form Accuracy: We prepare applications to reduce the risk of rejection due to small errors.
• Status Tracking: We help check and inform users about the status of their applications.
• Lost Document Recovery: Using biometric authentication or OTP verification, we help users recover lost documents.
• Reprint or Order: We help reprint or reorder updated or corrected documents through official public portals.

Our goal is to make government services accessible and simple for everyone — especially for those who need trusted guidance.

2. How Our App Works

The E Seva Point app is designed to make it easy for anyone to request and manage essential document-related services. Here's a simple step-by-step guide to help you understand how the app works:

1. Install the App
   Download and install the E Seva Point app from the Play Store.
2. Login Using Mobile Number
   Enter your mobile number and verify it using the OTP sent to your phone.
3. Access the Dashboard
   After login, you will land on the home screen where all available services are listed.
4. Select a Service
   Choose the service you want, such as Aadhaar, Voter ID, PAN Card, etc.
5. Choose a Sub-Service
   Select the specific action you need like Apply, Correction, Lost, or Order PVC.
6. Submit Your Request
   Enter your name, mobile number, and a short description of your issue or request, then submit the form.
7. Request Confirmation
   A success message will appear and your service request will be generated.
8. Track Your Requests
   Go to the "History" tab from the bottom navigation bar to view all your submitted service requests.
9. View Service Status
   Click on any request in the list to see the detailed status of that service.
10. Cancel if Needed
    If you made a mistake, you can cancel your service request from the details page.
11. We Will Contact You
    Our support team will call you to understand your request better and assist you further.
12. Status Updates
    After we help you complete the process, the status of your request will be updated accordingly in the app.

Our goal is to ensure that anyone, even without technical knowledge, can easily access government-related services through guided support.

3. What Data We Collect

At E Seva Point, we collect only minimal and essential information to provide you with our services effectively. Here's what we collect:

• Mobile Number: Used to verify your identity and help track the status of your service requests in the future.
• Name: Helps us identify who the service is for. For example, a parent may request a service on behalf of their child.
• Service Details: We collect basic information about the type of service you are requesting so that our team can assist you properly.

We do not collect or store Aadhaar numbers, passwords, biometric data, or any other sensitive personal information. Your privacy and data security are very important to us.

4. How We Use Your Data

At E Seva Point, we use your data only to deliver the services you request through the app. We do not use your data for advertising, tracking, or any unauthorized purpose. Here's how we use the limited data we collect:

• To Identify You: Your mobile number helps us verify your identity and match you with your service request.
• To Process Service Requests: Your name and description help us understand your request clearly so our support team can assist you better.
• To Track Service Status: We use your submitted details to check the progress of your service and update you accordingly.
• To Provide Support: Our team may contact you via phone to confirm your request or guide you through further steps if needed.
• To Prevent Errors: We use the submitted information to ensure the forms are properly filled to avoid unnecessary rejections.

We do not use your data for any commercial, promotional, or third-party purpose. Your trust and privacy are very important to us.

5. We Don't Share Your Information

At E Seva Point, we take your privacy seriously. We want to assure you that we do not sell, share, or transfer any of your personal information to any third party.

• No Third-Party Sharing: We never share your mobile number, name, or service details with external companies, advertisers, or unauthorized individuals.
• Used Only for Support: Your information is used strictly to process your service request and help you complete government-related documentation smoothly.
• Trusted Handling: Only our trained support team accesses your request to guide you through the correct steps — nothing more.

Your data remains secure within our system and is used only for helping you get your work done faster and easier — just like visiting a trusted digital service center.

6. Data Security

At E Seva Point, we understand the importance of keeping your personal information safe and secure. We follow industry-standard practices to protect your data from unauthorized access, misuse, or disclosure.

• Secure Login: We use OTP-based mobile number verification to ensure that only you can access your account.
• No Sensitive Data Stored: We do not store Aadhaar numbers, passwords, or any confidential government information in our system.
• Restricted Access: Only our internal support team has access to your submitted service requests — and only to help you complete them successfully.
• Hosting & Encryption: Our app and website are hosted on secure servers with HTTPS enabled to encrypt all data transferred between you and us.

While no online system is 100% immune to risks, we continuously review and update our security practices to keep your data safe at all times.

7. We Use Official Government Websites

E Seva Point only helps you access services on public government portals like:

Official Government Portals We Use

Service	Portal Name	Website
Aadhaar	UIDAI	uidai.gov.in
Voter ID	ECI Voter Portal	voterportal.eci.gov.in
Pan	NSDL Pan portal	tin.tin.nsdl.com/pan2
Transport	Parivahan	parivahan.gov.in
Birth & Death Certificate	West Bengal Civil Registration	janma-mrityutathya.wb.gov.in
Ration Card	West Bengal Food Portal	food.wb.gov.in
Insurance & Utility	CSC Digital Seva	digitalseva.csc.gov.in
Driving License	Sarathi Parivahan	sarathi.parivahan.gov.in

8. Your Rights

You can request us to delete your mobile number or any service data we have. Just email us at biswaskakali9876@gmail.com, and we will respond within 5 business days.

9. Children’s Privacy

We do not offer services to children under the age of 13, and we do not knowingly collect any data from minors.

10. Policy Updates

We may update this privacy policy as our app grows or based on legal changes. We will update this page and mention the new effective date.

11. Proof of Legal Ownership

We legally operate the E Seva Point platform with the following documentation:

• CSC Certificate (Center Name: Aadhaar Seva) – Reg No: 373561420015 –
• Trade License – Reg No: 4379 –
• Udyam Registration – UDYAM-WB-06-0042734 -
• Email Contact: biswaskakali9876@gmail.com

11. Contact Us

If you have any questions or need support, feel free to contact:

• Name: Kalyan Biswas
• Center Name: Aadhaar Seva
• Email: biswaskakali9876@gmail.com
• Website: www.esevapoint.com