1. Introduction
This Privacy Policy applies to the E Seva Point mobile application (the "Application") created by Kakali Biswas (referred to as "Service Provider", "we", "us", or "our"). The Application is available for mobile devices and is provided by the Service Provider. This policy outlines how the Application collects, uses, and shares information when you use it.
By using the Application, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our services.
Updated for Email Login This policy reflects our current authentication method: email-based verification (no longer OTP/SMS-based). You can read more in Section 3.
2. Who We Are
E Seva Point is managed by Kakali Biswas under the center name AADHAAE SEVA. We are a certified CSC VLE (Village Level Entrepreneur) providing support to citizens for accessing public digital services through digitalseva.csc.gov.in.
We are not a government body. We assist users who may have limited digital knowledge in navigating online government services. With over 5 years of experience working with official portals, we help avoid common mistakes and ensure smooth application processing.
3. Information Collection and Use
For a better experience while using our Application, we may collect certain information, including:
- Account Information: When you sign in using email verification, we collect your email address and name from your Google account. This is used solely to identify you and manage your service requests.
- Device Information: Information such as your device's Internet Protocol (IP) address, operating system version, and the pages you visit within the Application.
- Usage Data: Time spent in the Application and interaction with features to help us improve user experience.
- Service Request Data: Name, mobile number, and description of the service you need, submitted when you create a request through the app.
No SMS or OTP Permission Required: Unlike previous versions, we now use email-based authentication via Google Sign-In. The Application does not request SMS permission and does not read any SMS messages on your device.
We do not collect or store Aadhaar numbers, passwords, biometric data, or other sensitive personal information.
4. How the Application Works
Here is a simple step-by-step guide to help you understand how the app works:
- Install the App — Download E Seva Point from the Google Play Store.
- Sign In with Google — Use your Google account to sign in securely via email verification.
- Browse Services — View all available government services on the home screen.
- Select a Service — Choose the service you need (Aadhaar, Voter ID, PAN Card, etc.).
- Choose an Action — Select what you need: Apply New, Correction, Lost, or Order PVC.
- Submit Your Request — Provide your name, mobile number, and a short description, then submit.
- Track Your Requests — Visit the "My Requests" tab to view all your submitted requests and their status.
- We Contact You — Our support team will call you to understand your request better and assist further.
- Status Updates — Once the service is completed, the status is updated in the app.
5. How We Use Your Data
We use your data only to deliver the services you request:
- To Identify You: Your email and mobile number help us verify your identity.
- To Process Requests: Your name and description help our support team assist you.
- To Track Status: We use your submitted details to check progress and update you.
- To Provide Support: Our team may contact you via phone to confirm or guide you.
- To Improve the App: Anonymous usage data helps us optimize the experience.
We do not use your data for advertising, tracking, or any commercial purpose.
6. Third-Party Access
We do not share personally identifiable information with any third-party companies, except for the following external services used in the Application:
- Google Play Services — Used for authentication (Google Sign-In) and app distribution.
- Google Firebase — Used for push notifications and crash reporting.
Any data shared with these third parties is used in accordance with their respective privacy policies and is necessary for the operation and improvement of the Application.
7. Official Government Portals We Help You Access
E Seva Point assists you in accessing services on the following public government portals:
| Service | Portal Name | Website |
|---|---|---|
| Aadhaar Card | UIDAI | uidai.gov.in |
| Voter ID | ECI Voter Portal | voters.eci.gov.in |
| PAN Card | NSDL Pan Portal | tin.tin.nsdl.com/pan2 |
| Driving License | Sarathi Parivahan | sarathi.parivahan.gov.in |
| Transport | Parivahan | parivahan.gov.in |
| Birth & Death Certificate | WB Civil Registration | janma-mrityutathya.wb.gov.in |
| Ration Card | WB Food Portal | food.wb.gov.in |
| Insurance & Utility | CSC Digital Seva | digitalseva.csc.gov.in |
8. Data Security
We are committed to protecting the confidentiality of your information. The Application implements appropriate physical, electronic, and procedural safeguards:
- Secure Authentication: Google Sign-In with email verification ensures only you can access your account.
- No Sensitive Data Stored: We do not store Aadhaar numbers, passwords, or confidential government information.
- Encryption: Our servers use HTTPS encryption for all data transfers.
- Restricted Access: Only our trained support team can view your service requests — and only to help you.
9. Data Retention
We retain user-provided data for as long as you use the Application and for a reasonable period thereafter. If you wish to delete any user-provided data, please contact us at biswaskakali9876@gmail.com, and we will remove it from our systems within a reasonable time frame.
10. Your Rights & Opt-Out
You can request deletion of your account and associated data by emailing biswaskakali9876@gmail.com. We will respond within 5 business days.
You can stop all data collection by uninstalling the Application from your device using the standard uninstall process available through your mobile device or app marketplace.
11. Children's Privacy
The Application is not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we discover that we have collected information from a child under 13, we will take immediate steps to delete that information. If you believe we have mistakenly collected such information, please contact us at biswaskakali9876@gmail.com.
12. Proof of Legal Ownership
We legally operate the E Seva Point platform with the following documentation:
- CSC Certificate (Center: Aadhaar Seva) — Reg No: 373561420015
- Trade License — Reg No: 4379
- Udyam Registration — UDYAM-WB-06-0042734
- Email Contact: biswaskakali9876@gmail.com
13. Changes to This Privacy Policy
We may update our Privacy Policy from time to time as our app grows or based on legal changes. Changes will be posted on this page, and we will update the effective date at the top. We encourage you to review this policy periodically. Your continued use of the Application after changes constitutes your acceptance of the updated policy.